Terms and Conditions for Landscaping Services in Fulham
These Terms and Conditions set out the basis on which landscaping services are provided by the Company to residential and commercial customers. By making a booking, you agree to be bound by these terms. They are designed to create a clear understanding of how landscaping projects are arranged, delivered, paid for, and завершed. For the purposes of these terms, references to Landscaping Fulham, Fulham landscaping services, or the landscaping company mean the service provider supplying the work described in the relevant quotation or booking confirmation.
The services may include garden clearance, planting, turfing, soft landscaping, hard landscaping, maintenance, and other related outdoor works agreed in writing. Any reference to landscaping in these terms should be interpreted broadly to include the full range of outdoor improvement and maintenance services offered. These terms apply unless a separate written agreement signed by both parties states otherwise.
We recommend that all customers read these terms carefully before confirming any work. If any part of these conditions is unclear, it should be raised before the booking is finalised. Continued use of the service, acceptance of a quotation, or permission for work to begin will be treated as acceptance of these terms.
1. Booking Process
Bookings for landscaping in Fulham can be made after an initial enquiry and a review of the required work. The booking process usually involves a site visit, photographs, measurements, or a written description of the project. Based on this information, a quotation may be issued outlining the proposed services, estimated timescales, and price. The quotation may be fixed or estimated depending on the nature of the work.
Once a quotation is accepted, the customer will receive written confirmation of the scheduled date or start window. A booking is not considered final until the customer has accepted the quotation, any required deposit has been paid, and the Company has confirmed availability. The Company may refuse or postpone a booking where materials, access, weather, or labour availability make it impractical to proceed at the proposed time.
Customers must ensure that all information supplied during the booking process is accurate and complete. This includes details about site access, boundaries, underground services, parking limitations, pets, fragile surfaces, and any known hazards. Where the customer fails to disclose relevant information, the Company will not be responsible for delays, additional charges, or damage caused by inaccurate or incomplete details.
If the scope of work changes after booking, the original quotation may need to be revised. Additional works, substitutions, or amendments requested by the customer may be priced separately. The Company is under no obligation to complete work that differs materially from the agreed quotation unless a new price and timeframe are confirmed in writing.
For larger projects, the Company may schedule work in stages. In such cases, each stage may depend on weather, material availability, or completion of earlier phases. Delays caused by factors outside reasonable control do not amount to a breach of contract.
2. Payments
Payment terms will be confirmed in the quotation or invoice. Unless stated otherwise, invoices are payable within the period stated on the invoice. The Company may require a deposit before materials are ordered or labour is allocated. For project-based landscaping services, stage payments may be required as the work progresses.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Prices are based on the information available at the time of quotation. If the customer changes the scope of the work, requests extra services, or causes delays that increase costs, the Company may issue a revised invoice to reflect the additional work undertaken.
Late payments may result in suspended work, postponed completion, or recovery action. The Company reserves the right to charge reasonable administration costs and interest on overdue sums in accordance with applicable UK legislation. Any dispute over an invoice must be raised promptly and in writing. Undisputed amounts remain payable by the due date.
3. Cancellations and Rescheduling
Customers may cancel or reschedule a booking, but notice should be given as soon as possible. Where cancellation occurs after a deposit has been paid, the deposit may be retained in part or in full to cover administration, reserved time, purchased materials, and any preparatory work already carried out. If materials have been ordered specifically for the project, the customer may remain responsible for their cost, whether or not the work has started.
If the customer wishes to reschedule, the Company will try to offer an alternative date, but availability cannot be guaranteed. Repeated changes to dates or repeated missed appointments may result in additional charges or cancellation of the booking. The Company may also cancel or postpone work if conditions make it unsafe or impractical to proceed, including severe weather, access problems, or supply disruption.
Where the Company cancels a booking for reasons within its control and cannot provide a replacement date, any deposit paid for the cancelled portion of work will be refunded unless the Company has already incurred non-recoverable costs on the customer’s behalf. The Company will not be liable for indirect loss arising from cancellation or postponement, provided that the cancellation is handled in good faith and in accordance with these terms.
Nothing in these terms limits the customer’s legal rights where cancellation arises from the Company’s material breach of contract. Any refund due will be limited to the amount paid for services not yet delivered, subject to lawful deductions for work already completed, materials purchased, and other justified costs.
4. Service Standards and Customer Responsibilities
The Company will carry out landscaping work with reasonable skill and care. However, natural materials such as turf, plants, timber, soil, stone, and aggregates may vary in appearance and performance. Some variation is inherent to landscaping work and does not constitute a defect. Product images, sample boards, or descriptions are indicative only unless expressly confirmed as exact specifications.
Customers must provide safe and reasonable access to the property and ensure that the work area is clear of obstacles not previously disclosed. Any valuable, fragile, or personal items should be removed before work begins. The customer is responsible for making sure children, pets, and vulnerable persons are kept away from active work areas unless appropriate supervision and safeguards have been agreed.
If the Company needs to pause work because of unsafe access, hidden conditions, or the customer’s failure to prepare the site adequately, any resulting delay may be charged as waiting time or a call-out cost where reasonable. The customer also agrees to obtain any permissions, consents, or approvals required from landlords, managing agents, freeholders, or local authorities unless the quotation states that the Company will arrange them.
5. Materials, Waste, and Environmental Compliance
During landscaping work, waste may be produced in the form of soil, branches, turf, packaging, old fixtures, rubble, and green waste. The handling, transport, and disposal of such waste will be carried out in line with applicable UK waste regulations. The customer acknowledges that waste must not be placed in household bins or disposed of unlawfully. Where the Company removes waste from site, it may use licensed carriers and authorised facilities.
If the customer wishes to retain any removed materials, this must be agreed before disposal begins. Once waste has been collected for disposal, it may not be recoverable. The Company may charge separately for waste removal, skip hire, disposal fees, permits, or special handling of heavy, contaminated, or bulky materials. Any such charges should be included in the quotation where reasonably foreseeable, but additional costs may arise if the waste volume exceeds the original estimate.
The customer must disclose any known hazardous materials or unusual site conditions before work starts. This includes asbestos, contaminated soil, buried waste, chemical residues, invasive species, Japanese knotweed, or other regulated materials. If hazardous waste is discovered unexpectedly, the Company may suspend the work until a safe method of removal or specialist treatment is arranged. The customer may be responsible for the costs of specialist disposal where the issue was not caused by the Company.
All landscaping projects should be managed with care to minimise environmental impact. The Company may separate recyclable materials where practical and may retain ownership of reusable offcuts or surplus materials unless the quotation states otherwise. Any waste left on site after completion that has not been agreed for removal by the Company becomes the customer’s responsibility.
6. Liability and Risk
The Company accepts responsibility for direct loss or damage caused by its negligence, subject to the exclusions and limitations in these terms and any rights that cannot legally be excluded. The Company will not be responsible for loss arising from inaccurate customer information, pre-existing defects, hidden site conditions, weather events, or failure of materials supplied by third parties where the Company was not at fault.
Where the Company supplies plants, turf, timber, or other living or natural materials, it will not guarantee survival where outcomes depend on weather, seasonal variation, watering, aftercare, soil conditions, or customer maintenance. Any advice given about aftercare is general only unless specifically contracted as part of the service. The customer is responsible for ongoing care unless maintenance is expressly included in the agreement.
The Company’s liability for any claim arising from the services will be limited to the total amount paid or payable for the specific work giving rise to the claim, except where a different limit is required by law. The Company will not be liable for indirect or consequential losses, including loss of profit, loss of enjoyment, or business interruption, to the fullest extent permitted by law.
7. Complaints, Defects, and Rectification
If the customer believes there is a defect in the work, they must notify the Company within a reasonable time after completion. The Company may inspect the issue and, where appropriate, offer to rectify genuine defects within a reasonable period. The customer must give the Company a fair opportunity to investigate and remedy any problem before arranging third-party repairs, as this may affect liability.
Minor variations in finish, colour, growth, settlement, or texture may occur in landscaping work and are not necessarily defects. Ground movement, weathering, and plant establishment are normal aspects of outdoor projects. Where remedial work is required because of workmanship issues within the Company’s control, the Company may choose to repair, replace, or reperform the relevant element rather than provide a cash refund.
If a dispute cannot be resolved informally, both parties should act reasonably and preserve evidence such as photographs, invoices, and written communications. Nothing in this section prevents either party from using lawful dispute resolution methods or seeking remedies available under UK law.
8. Force Majeure
The Company will not be liable for delays or failure to perform where this is caused by events beyond its reasonable control. Such events may include extreme weather, flooding, fire, strikes, supply shortages, transport disruption, illness, acts of government, utility failures, or access restrictions. In those circumstances, performance may be suspended until the event ends, a new date may be arranged, or the contract may be cancelled if completion becomes impractical.
Where a force majeure event affects part of a project, the unaffected portions may still proceed if reasonably possible. Additional costs arising from prolonged disruption, storage, re-mobilisation, or material replacement may be passed on to the customer where lawful and reasonably incurred.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
These terms are intended to operate as a general legal page for landscaping services and should be read together with any quotation, invoice, or written agreement issued for the specific work. In the event of inconsistency, a clearly signed bespoke agreement will take priority over these standard terms to the extent of that inconsistency.
10. General Provisions
No failure or delay by the Company in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be in writing. The customer may not assign or transfer their rights or obligations without prior written consent. The Company may assign its rights where this does not reduce the customer’s protections under law.
These terms form the whole agreement between the parties in relation to the services described, except where a separate written contract applies. Any notice under these terms should be made in writing and will be effective when received by the intended recipient. By proceeding with a booking for Fulham landscaping services, the customer confirms that they have read, understood, and accepted these conditions.
